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New report finds an unappreciated care workforce

New report finds an unappreciated care workforce

New research by Sona has found that 41 per cent of care sector workers have left a previous role due to a lack of appreciation.

The workforce software company’s research also found that a further 31 per cent of workers said they had seriously considered quitting their current role.

The results of the Appreciation Matters: Why social care needs a new culture of employee recognition report, based on a survey of 500 UK social and health care employees, highlights what Sona calls a ‘worrying expectations-perceptions gap’. Other findings include:

  • More than one in five said they rarely feel appreciated at work.
  • 77 per cent of respondents said receiving recognition from their employer is important, but just 21 per cent said this happens regularly.
  • Almost half (47 per cent) said they see significant disparities between how different individuals and teams are praised or rewarded within their organisation.

Many staff said they do not praise colleagues more often because it makes them feel ‘awkward’. When it comes to barriers preventing staff from recognising their colleagues, ‘awkwardness’ was the top reason cited (30 per cent), followed by ‘not being aware of others’ work’ (26 per cent), ‘ineffective communication channels’ (21 per cent) and ‘lack of time’ (21 per cent).

Sona co-founder Oli Johnson said: "Recognition is one of the highest impact, lowest cost retention strategies of all. Employee recognition programmes are no longer a 'nice-to-have' – they are a must. The business case has never been stronger. But these initiatives must be matched by a commitment to embed appreciation as part of your core values.

“That’s why we talk in the report about building a culture of recognition, because it won’t happen overnight. Those who focus on consistency will give themselves the best chance of success over the long term.”

Appreciation Matters: Why social care needs a new culture of employee recognition is available to download for free at https://www.getsona.com/appreciation

FEATURES

Tribunals: how should care home employers tackle the issue?

Long hours, heavy workloads, low morale, and high staff turnover mean that the care home environment is a natural seedbed for employment disputes. With that in mind, Stuart Belbin, head of the care and charity insurance division at Ascend Broking, explains the importance of Employment Practices Liability Insurance (EPLI)

Clean air should be the first line of defence for care homes

Christian Hendriksen, co-founder and CEO of Rensair, discusses why removing pathogens via air purification is the most effective line of defence against Covid

Putting care homes at the heart of communities

Jonathan Freeman MBE, CEO of the CareTech Charitable Foundation, explains why connecting care homes with their local communities is so important

Key considerations for operators and investors

Ben Barbanel, head of debt finance at OakNorth Bank, offers advice to care operators looking to secure growth finance

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Upcoming Events

Care England Conference

Church House Conference Centre, Westminster, London
16th March 2023

UK Care Week

NEC, Birmingham
22 March 2023 - 23 March 2023

The Residential & Home Care Show, part of Health Plus Care

ExCel, London
26 April 2023 - 27 April 2023

Health and Social Care Workforce: Wellbeing, Integration and Sustainability

Kings Place, 90 York Way, London, N1 9AG
18th May 2023

Care & Occupational Therapy Show 2023

Westpoint Arena, Exeter
Tuesday 11th July 2023

The Care Show 2023

National Exhibition Centre, Birmingham
11th October - 12th October 2023

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