The Care Quality Commission has found the quality of care provided by Jubilee House in Woodbridge, Suffolk, to be 'outstanding' overall following an inspection in April.
Jubilee House provides accommodation and personal care for up to 25 people, some living with dementia. There were 24 people living at the service when we inspected.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.
Jemima Burnage, CQC’s head of inspection for adult social care in the central region says: “Our inspection team was really impressed by Jubilee House. It was exceptionally well led, with visible and effective leadership.
“It was effectively organised and well run with an open and transparent culture. The registered manager demonstrated a holistic approach and had clear oversight of how the service was meeting people's physical, emotional and social needs.
“The robust quality assurance systems had sustained continual development and improvement at the service. The manager was clear about their expectations relating to how the service should be provided and led by example.
“People received tailored care which enhanced their quality of life and this was integral to the running of the service. There was an enabling and supportive culture focused on meeting the individual needs of people and this was reflected in people's care records. Staff respected people's privacy and dignity and promoted their independence.
“We found an extremely compassionate, attentive and caring team at the home. People were supported to have maximum choice and control of their lives and this was backed up by the policies and procedures at the home.
“People and their representatives were actively involved in making decisions about their care and encouraged to maintain relationships that mattered to them. They were supported to pursue hobbies and participate in activities of their choice, which protected them from the risks of social isolation and loneliness.
“The service also provided outstanding end of life care and people experienced a comfortable, dignified death in line with their wishes.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, chief inspector of adult social care, says: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
