The Care Quality Commission has found the quality of care provided by The Foundation of Lady Katherine Leveson in Knowle, Solihull, to be 'outstanding' overall following an inspection in May.
The Foundation of Lady Katherine Leveson provides accommodation and personal care for up to 30 older people. There were 26 people living at the home at the time of the inspection visit.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. The Foundation of Lady Katherine Leveson was rated 'outstandingo overall, 'outstandingo for being responsive and well-led and 'good' for being caring, safe and effective.
Acosia Nyanin, CQC’s head of inspection for adult social care in the central region says:
“Our inspection team was really impressed by the level of care and support given to those using The Foundation of Lady Katherine Leveson.
“We found a service that was personalised, where people’s wishes and preferences were reflected in their care, and staff and those living at the home worked together to plan that care. This meant staff had an in-depth knowledge of people's preferences and support needs.
“A high standard of care was delivered by staff led by an enthusiastic, passionate and caring management team, which set high expectations. People told us the hard work and determination of the management team, to continually make improvements, had a positive impact on their quality of life.
“There was an open and transparent culture which was responsive to feedback, people felt listened to and told us communication between them and staff was very good. They felt assured any complaints would be taken seriously and acted upon.
“People were encouraged and supported to take part in activities and staff spoke passionately about the importance of these being outcome based and meaningful – an approach that was innovative, person centred and inclusive.
“It was clear that people mattered and staff spoke with pride about those they cared for and celebrated their individual achievements. Staff were not rushed and showed genuine interest for people's well-being, speaking about people in their care with warmth and affection.
“All of this meant people received a high standard of care, which is why it has been rated 'outstanding'.”
Andrea Sutcliffe, chief inspector of adult social care, says: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
