Contracting out essential services: the pros and cons

Care home managers have to concern themselves with a range of ancillary tasks on a daily basis. Richard Newton, principal of independent care home consultancy Opeque, suggests that they might want to consider offloading some of the burden by contracting out

So, you’ve started up a new care homes business, and you soon realise that there are a whole bunch of ancillary tasks and services that need to be carried out – everything from cleaning windows to doing the accounts, from maintaining the building, machinery, and services, to hiring and firing staff.

You want to get on with the main core business, but all these chores get in the way

With a care home, the most important job is caring for the health and wellbeing of the residents, but you have to present an image of broad and total competence to attract the customers and keep them happy 24/7.

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