Four Seasons Health Care has won the Feefo Trusted Service award, an independent seal of excellence that recognises businesses delivering world-class customer service.
Reviews platform Feefo awards its Trusted Service accolade for businesses demonstrating excellent customer service by analysing feedback from verified reviews by real customers. According to Feefo, the fact that the award is based purely on interactions with customers, and is thus a true reflection of a business’s commitment to outstanding service, is unique.
This year, Four Seasons Health Care was recognised for the care and attention it gives to those looking to move into a care home, starting from the initial point of contact. Feedback received by Feefo showed how people felt supported and welcomed during the enquiry process, which includes personalised show rounds, helpful information, and a commitment by Four Seasons to providing truly individualised care.
Four Seasons Health Care Group CEO Joe O’Connor said: “We are thrilled to receive this award which shows our commitment to providing an exceptional level of service to families looking for care for their loved ones. We know it can be a daunting and emotional time and I’m extremely proud of our team members whose kindness and support help to make the experience go as smoothly as possible.”
Feefo CEO commented: “This year has been a difficult one for so many businesses, so I’m delighted to recognise those which have provided consistently high levels of customer service and satisfaction.
“The Trusted Service Awards have always been about recognising companies, like Four Seasons Health Care, that go way beyond the norm in customer service to receive great feedback from delighted customers.”