Porthaven Care Homes' Haddon Hall home in Buxton, Derbyshire “requires improvement” according to the Care Quality Commission.
The CQC’s verdict came after an unannounced inspection in late 2021. The home, which cares for 50 residents with a variety of needs, including complex dementia needs, was found wanting when it came to both safety and leadership – two key CQC criteria.
According to inspectors: “There were not enough suitably trained, qualified, competent staff employed at the service. Staff told us that at times they could be left alone with up to seventeen people at night. This posed a risk to people not receiving support when they required assistance. The risk was heightened for people who required the assistance of two staff.
“Staff and some relatives told us that there were not enough staff to meet people's needs. People were often waiting for their medication because there were not enough staff trained in administering medication.”
The CQC was informed by one relative that “Some people were waiting for their medication and didn't get to bed until midnight.”
The damning report also found that “…the management of the service had deteriorated and it now requires improvement ... management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.”
In addition, Inspectors also reported that they were not questioned on arrival regarding their Covid status, contrary to infection control requirements.
Responding, Porthaven Care Homes said that it was “…very disappointed with this inspection as it does not reflect the high standards of care and services provided at Haddon Hall Care Home throughout the pandemic and previously."
