Electrolux Professional has launched a new platform for its partner network with a view to promoting a more transparent and connected working relationship.
The laundry equipment manufacturer’s OnE Platform will enable Electrolux Professional to foster an easier, smarter and more seamless way of working with its customers.
The interactive portal, which is set to replace Aeglux, will enable customers partners to place and view the status of live orders, track deliveries, view real-time stock availability, raise service and aftersales enquires and review key business operations data, among a host of other features.
Each new element will be accompanied by a video tutorial and a dedicated online customer support team.
The platform will also house an extensive collection of product training and demonstration collateral, including videos, brochures and datasheets.
Darren Lockley, head of region for Electrolux Professional UK & Ireland, said: “As we enter a new era for the laundry industry, we have committed to bringing our Partner business functionality into the digital age.
“All partners will have access to a broad range of real-time data, facilitating a faster and more transparent way of working that will benefit not only our partner network, but their end-customer base too.
“Ultimately, by bringing our entire range of business solutions – from pre-tender through to aftersales and service – together into one easy-to-use platform, we hope to offer our partners a better and more efficient way of working, in line with dynamic nature of the today’s market.”
To find out more information on the OnE Platform, or to sign-up to an online Q&A, please visit: www.electroluxprofessional.com/gb/one-platform.
