Aliyyah-Begum Nasser of AOI Health explains how mediation can take the sting out of social care conflict.
Conflict is a part of all our lives. Without conflict, there can be no progress. However, conflicts left unresolved or unacknowledged can also hinder progress.
It is important to be at peace and not only recognise a conflict or a disagreement but to voice it and resolve it - ideally through meaningful dialogue.
In social care, disputes arise just as they do in any other place of work, whether it is between colleagues, or employees and employers. Due to social care being a regulated industry where there are very clear guidelines to meet, however, conflicts can be more commonplace than other sectors.
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