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The benefits of using mediation to resolve disputes in social care

Aliyyah-Begum Nasser of AOI Health explains how mediation can take the sting out of social care conflict.

Conflict is a part of all our lives. Without conflict, there can be no progress. However, conflicts left unresolved or unacknowledged can also hinder progress.

It is important to be at peace and not only recognise a conflict or a disagreement but to voice it and resolve it - ideally through meaningful dialogue.

In social care, disputes arise just as they do in any other place of work, whether it is between colleagues, or employees and employers. Due to social care being a regulated industry where there are very clear guidelines to meet, however, conflicts can be more commonplace than other sectors.

In addition, the decision to use a social care service is often wrought with emotion, particularly when those involved are having a difficult time taking care of their family or loved ones.

The three most common types of conflict in social care include:

  1. Workplace disputes between staff and their managers. This could involve safegua

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