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The benefits of using mediation to resolve disputes in social care

Aliyyah-Begum Nasser of AOI Health explains how mediation can take the sting out of social care conflict.

Conflict is a part of all our lives. Without conflict, there can be no progress. However, conflicts left unresolved or unacknowledged can also hinder progress.

It is important to be at peace and not only recognise a conflict or a disagreement but to voice it and resolve it - ideally through meaningful dialogue.

In social care, disputes arise just as they do in any other place of work, whether it is between colleagues, or employees and employers. Due to social care being a regulated industry where there are very clear guidelines to meet, however, conflicts can be more commonplace than other sectors.

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Upcoming Events

Care Homes: Beyond COVID

National Conference Centre, Birmingham
20th September 2022

The Care Show 2022

National Exhibition Centre, Birmingham
12th October - 13th October 2022

Care Roadshows - London

Epsom Downs Racecourse, Epsom
18th October 2022

The Future of Care Conference North

Pavilions of Harrogate, Harrogate
1st November 2022

Care Roadshows - Cardiff

Cardiff City Stadium, Cardiff
15th November 2022

UK Care Week

NEC, Birmingham
22 March 2023 - 23 March 2023

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