Website of The Care Home Environment Magazine

How to stay ‘effective’ in a health pandemic

Ed Watkinson, a former care home inspector who consults for Quality Compliance Systems (QCS), explains how to run an ‘Effective’ service in a pandemic

If the Care Quality Commission’s (CQC) ‘safe’ and ‘well-led’ key questions provide the bedrock of compliance on which a service is built, the ‘effective’ domain is the glue that binds it together. 

The CQC’s seven key lines of enquiry (KLOEs), under the ‘Effective’ key question, are deliberately structured to test if a provider has a robust and resilient service delivery infrastructure in place. 

That includes areas such as assessment of needs, staff skills and knowledge, how people work together for the benefit of the person using services, consent issues, the environment where people receive a service and what food and drink they are provided with. 

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Upcoming Events

Care Homes: Beyond COVID

National Conference Centre, Birmingham
20th September 2022

The Care Show 2022

National Exhibition Centre, Birmingham
12th October - 13th October 2022

Care Roadshows - London

Epsom Downs Racecourse, Epsom
18th October 2022

The Future of Care Conference North

Pavilions of Harrogate, Harrogate
1st November 2022

Care Roadshows - Cardiff

Cardiff City Stadium, Cardiff
15th November 2022

UK Care Week

NEC, Birmingham
22 March 2023 - 23 March 2023

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