Ed Watkinson, a former care home inspector who consults for Quality Compliance Systems (QCS), explains how to run an ‘Effective’ service in a pandemic
If the Care Quality Commission’s (CQC) ‘safe’ and ‘well-led’ key questions provide the bedrock of compliance on which a service is built, the ‘effective’ domain is the glue that binds it together.
The CQC’s seven key lines of enquiry (KLOEs), under the ‘Effective’ key question, are deliberately structured to test if a provider has a robust and resilient service delivery infrastructure in place.
That includes areas such as assessment of needs, staff skills and knowledge, how people work together for the benefit of the person using services, consent issues, the environment where people receive a service and what food and drink they are provided with.
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