The RMBI Care Co home, Cadogan Court in Exeter has received an overall rating of 'good' following a recent inspection by The Care Quality Commission (CQC).
RMBI Care Co has 18 homes with 1121 placements. All homes are now rated ‘outstanding’, good’ or ‘fully compliant’ in England and Wales with regulators CQC and CIW.
Cadogan Court, which provides residential care, nursing care and dementia support for up to 70 residents, was found to be offering a safe, effective, responsive and caring service to its residents and was rated 'good’ in all these categories.
The CQC report said: “Staff were caring and kind and had developed positive and meaningful relationships with people. People were respected, included in decisions and their privacy and independence promoted. The care provided was sensitive to people's diverse needs.”
According to the report: “People's body language and engagement with staff showed they felt safe with them." Comments included: "I love it here. I feel very safe because everything is looked after, and I don't have to worry about a thing" and "I feel very safe, there's always carers around night and day. I've only got to touch my bell and people come running." A relatives said: "It's 100 per cent safe. We're all very, very happy. I go to see my relative a lot without warning the service and my family member is always clean and happy."
The report praised the home’s new dementia support house, describing staff as: “Skilled at supporting the people living there, with input from the providers dementia specialist lead.”
According to the report: “The design of the dementia unit helps to promote people's orientation and stimulate conversation.”
The inspection, carried out from 1-3 October found that: “Relatives felt welcome at the service and were consulted and involved in all aspects of their family members care as appropriate.”
CQC also highlighted the home’s seven day a week activity programme, designed to prevent social isolation. The report said: “Written feedback from a relative described how they had seen their family member smiling and laughing for the first time in a long time. They stated: "This change is in my view down to the skill, high energy and humour displayed by the activities co-ordinators, who have a wonderful manner with the residents and find a way of including each and every one of them in what's going on. "
Debbie Kirk, home manager at Cadogan Court, says: "We are thrilled at receiving our 'good' rating from the CQC. We’ve worked hard during the past year to raise standards of care at the home and to provide the best support possible for our residents. We’re especially passionate about ensuring residents living with dementia thrive at our home and so it was particularly satisfying that this was highlighted in the report."
Mark LLoyd, managing director of RMBI Care Co, says: "I am delighted that Cadogan Court has been rated as ‘good’ by CQC and enormously proud that all RMBI Care Co homes are now 100 per cent compliant.
"We have an amazing team in place at Cadogan Court, who at all times focus on the wellbeing, quality of life and individual needs of their residents. Our organisation’s caring approach and our values - to be kind, trusted and supportive – are reflected throughout the regulator's report."
