In order to grow a successful care business, you need to invest in it, spend time looking at growth strategies and consider what contributes to your key performance indicators (KPIs), says James Thomas, commercial manager at d&t
Many people enter the care sector because they want to make a difference to other people’s lives. Perhaps a relative has experienced the need for care services, whether they still lived at home or moved into residential care, and this experience inspired the move to start a care business.
For some, setting up a care home gives them the opportunity to provide a level of care they would expect for their own loved ones, while for others it simply offers the chance to ‘give something back’.
As a manager this means that consistent quality of care for residents is the key driver for the success of the business. However, to ensure elderly and vulnerable individuals are protected and looked after with the utmost dignity and respect, the business itself needs to run like clockwork in the background. For example, if there is a cash flow issue and staff or bills cannot be paid, the standard of care or even residents’ health could be put at risk.
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