Nottinghamshire home rated 'outstanding'

CQC inspected Baily House in July 2019. This service accommodates up to 66 older people, including adults living with disabilities and dementia. Baily House was last inspected in 2016, when it was rated good overall. July’s inspection found that people benefitted from safe, effective, caring, responsive and well-led care. 

Rob Assall-Marsden, CQC's head of inspection for adult social care in the central region, says: “Our inspection team was very impressed by the level of care and support offered at Baily House.

“Staff supported people to engage with the local community through events organised at the home. These included a community choir and art classes, open to people living at the home and non-residents.

"People were also supported to do things that were meaningful to them. One person with a connection to Hong Kong was supported to visit a Chinese restaurant and another was aided to make regular trips to a pool club, activities they greatly valued.  

“The home had an excellent record of improving life for people living with dementia and their families. A booklet had been developed with the Alzheimer’s Society, helping people understand the condition. The home hosted a dementia café, open to the local community, that helped people living with dementia engage with positive memories from their past. This improved people’s wellbeing and was appreciated by their families.  

“Underpinning Baily House’s success was leadership that prioritised people’s individual needs and preferences. Staff set ambitious goals that were recognised as trailblazing by academics and external healthcare professionals. These included working with a pharmacist to reduce wasted medication, saving nearly £5,000 per year. The service also had a pioneering approach to reducing the risk of falls, meaning people were safer.    

“All of this meant people received a high standard of care, which is why it has been rated outstanding.”