The Care Quality Commission has found the quality of care provided by Kingfisher Court in Sutton in Ashfield, Nottinghamshire, to be 'outstanding' following an inspection in June 2018.
Kingfisher Court is run by Oakdale Care Homes No 1 Limited, provides accommodation with personal care and is registered to accommodate 66 people. The service provides support to older people who may be living with dementia.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Kingfisher Court is rated 'outstanding' for being effective, caring and responsive, and 'good' for being safe and well-led.
Rob Assall-Marsden, CQC’s head of inspection for adult social care in the central region, says: “Our inspection team was really impressed by the level of care and support offered to people who use Kingfisher Court.
“People felt safe living at Kingfisher Court with the support of friendly, caring and approachable staff and management. The staff were passionate in their desire to enable people to experience excellent care and have new opportunities to enrich their lives.
“There was a culture within the organisation of striving for excellence and assisting people to reach their maximum potential. The registered manager’s commitment to the care of people living with dementia had extended to family and the local community. This had included training opportunities for people’s family members in how dementia affected people who used the service
“Staff were innovative and adapted social arrangements to meet people’s needs. There was an emphasis on supporting people to lead full and interesting lives. The staff were motivated and committed to provide people with personalised experiences that exceeded their expectations.
“People living at the home participated in baking and cooking and were influential in designing the menus. They had a choice of meals and food and drinks were available at all times. Staff ensured people who were on specialist diets had their needs met.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
Andrea Sutcliffe, chief inspector of adult social care, says: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
