The Care Quality Commission has found the quality of care provided by Highwell House Care Home with Nursing to be 'outstanding' following an inspection in July.
Highwell House provides accommodation and nursing care for up to 34 people. At the time of our inspection there were 28 older people living at the home some of whom were living with dementia.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Highwell House Care Home with Nursing is rated 'outstanding' for being responsive and well-led, and 'good' for being safe, effective and caring.
Maggie Hannelly, CQC’s head of inspection for adult social care in the central region says:
“Our inspection team was really impressed by the level of care and support offered to people at Highwell House Care Home with Nursing.
“The approach to care and support to people at Highwell House Care Home with Nursing was focused on maintaining and improving people's quality of life. The provider looked at ways to adapt and improve care and support, to reduce the impact of people’s health conditions, and to improve their wellbeing – and it has been recognised locally and nationally as being an outstanding contributor to the care field.
“We found people, relatives and professionals were consistently positive about the care provided at Highwell House.
“People's health needs were monitored and changes were made to people's care in response to their needs. There were strong links with the local community and the provider worked to challenge people's perceptions.
“People were encouraged to be actively involved in the running of the home through regular meetings and the provider welcomed people's views, and acted on them. We found that those receiving care were consistently treated with dignity and respect and had good positive relationships with staff.
“All of this meant people received a high standard of care, which is why Highwell House Care Home with Nursing has been rated Outstanding overall.”
Andrea Sutcliffe, chief inspector of adult social care, says: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
