The Care Quality Commission has found the quality of care provided by Crescent Nursing Home in Bedfordshire to be 'outstanding' following an inspection in September.
Crescent Nursing Home provides nursing care for up to 28 people with a range of physical and psychological needs, including dementia, mental health and learning disabilities.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.
Jemima Burnage, CQC’s head of inspection for adult social care in the central region, says: “Our inspection team was really impressed by the level of care and support offered to people at Crescent Nursing Home, which we found gave them an enhanced sense of quality of life and wellbeing.
“The service was exceptionally well led. There was visible and effective leadership within the service. The service was effectively organised and well run with an open and transparent culture. The registered manager was supported by a dynamic management team that demonstrated a holistic approach and had clear oversight of how the service was meeting people's physical, emotional and social needs.
“Without exception people told us that staff were extremely responsive to their needs and preferences and that their care was personalised about them as an individual person. Relatives were highly complementary about the exceptional care and support their family member received.
“People were able to decide what they wanted to do every day or participate in planned activities, which took place in the day service. This gave people a sense of being in control of their life and empowered them to do what they wanted.
“All of this meant people received a high standard of care, which is why it has been rated 'outstanding'.”
Andrea Sutcliffe, chief inspector of adult social care, says: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
