The Care Quality Commission has found the quality of care provided by Diamond House in Beaumont Leys, Leicester, to be 'outstanding' overall following an inspection in May.
Diamond House provides care and support for up to 44 older people a majority of whom are living with dementia. There were 40 people living at the home at the time of our inspection visit.
Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.
Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Diamond House was rated 'outstanding' overall, 'outstanding' for being caring and responsive and 'good' for being safe, effective and well-led.
Rob Assall-Marsden, CQC’s head of inspection for adult social care in the central region, says: “Our inspection team was really impressed by the level of support given to those using Diamond House by a caring and passionate team, who put people at the heart of the service.
“People felt safe, staff were trained in how to protect people from abuse and knew what to do if they were concerned about the welfare of anyone using the service.
“During our inspection we saw staff who had the time they needed to support people safely. People were provided with assistance promptly and staff were always present in communal areas to help those in their care.
“People were encouraged to make decisions about their lives and care plans provided information for staff telling them what support people required, to ensure their independence.
“Those using the service and their relatives were very complimentary about their food and mealtimes were a social affair, enjoyed in a calm and relaxed environment. The home was decorated and adapted to meet the needs of people living with dementia. The environment was interactive and enabled and encouraged people to take part in activities and perform tasks which provided them with reassurance and a sense of purpose. The garden was accessible and provided stimulation and interest and was used by people to relax and take part in activities.
“People were supported by very kind, caring and compassionate staff who went the extra mile to provide people with high quality care. The whole team was extremely passionate about providing people with support based on their individual needs and there was a strong culture at the service of treating people with dignity and respect.
“The provider had an effective quality assurance system in place, which included consultation with people using the service and their relatives to ensure the service delivered high quality care.
“All of this meant people received a high standard of care, which is why it has been rated 'outstanding'.”
Andrea Sutcliffe, chief inspector of adult social care, says: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.
“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
