Digital transformation: a necessary step, not a luxury

David Knowles, managing director of Porters Care, explains why, at a time when rising costs and staff shortages are putting care providers under increasing pressure, there has never been a better time to look at digital solutions

The care home sector is in the midst of one of its most challenging decades. Providers are being squeezed by rising operational costs, persistent staffing shortages, and an ongoing wave of closures. At the same time, residents and their families are expecting higher standards of safety, transparency, and personalised care. Regulators are under pressure, inspections have slowed, and trust in ratings has been called into question.

In this climate, care home leaders are asking themselves the same question: how can we continue to deliver safe, dignified, and high-quality care in an environment where resources are shrinking and pressures are multiplying?

For many, the answer increasingly lies in digital transformation. Technology, once seen as a luxury or an 'add-on' is now becoming central to resilience, sustainability, and long-term survival in the care sector.

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