Boutique Care Homes’ Chartwell House in Broadstairs has celebrated VE Day with a trio of veteran care accreditations.
The home has achieved Veteran Friendly Framework (VFF) accreditation, formalised its pledge through the Armed Forces Covenant, and received the Bronze Award in the Defence Employer Recognition Scheme (ERS).
The VFF, developed by Royal Star & Garter in collaboration with the Royal British Legion and NHS Veterans Covenant Healthcare Alliance, supports care homes in delivering person-centred, military-aware care to veterans and their families. It encourages meaningful engagement, increased understanding, and tailored wellbeing approaches for those who have served.
Kathryn Glass, VFF project lead at Royal Star & Garter said: “We’re delighted that Chartwell House has achieved VFF status. This is a great commitment to their continuous improvement in the delivery of person-centred care for veteran residents and their partners. This programme will benefit both current and future residents, along with current and future staff at Chartwell House, who are able to access enhanced training and guidance to better engage with the unique military experiences that their residents and partners have lived through.”
At Chartwell House, Armed Forces status is thoughtfully identified and recorded to ensure each resident’s life story is acknowledged. Personal histories are explored in detail, with wellbeing and care plans tailored to reflect military service where appropriate. Visible symbols such as poppies are used to honour those who have served, helping to foster a deeper sense of identity, pride, and connection across the home.
Diane Blake, Home Manager at Chartwell House, said: “The VFF accreditation reflects our promise to truly see and support every resident who has served. It’s more than symbolism – it’s in the way we talk, plan, and care. From visits to local veteran groups to monthly gatherings and our visible in-home tributes, we’ve created a culture of honour and connection.”
This commitment is further strengthened by Chartwell House’s signing of the Armed Forces Covenant, pledging fair treatment and opportunity for veterans, reservists, and military families, as well as the Bronze Award recognition from the Defence Employer Recognition Scheme, celebrating inclusive recruitment and veteran-friendly employment practices.
Admissions manager Jude Coveney said: “Families want to know their loved one will be understood. When someone’s life has been shaped by service, it deserves respect and thoughtful care. These accreditations show we don’t just acknowledge that – we live it, every day.”
