The impact and value of volunteers in care homes

Samantha Ward OBE, deputy CEO of Royal Voluntary Service, explains how volunteering in care home environments can enhance the care experience for residents and staff

The care and support sector is facing new challenges following the pandemic and amidst the ongoing cost of living crisis, which is putting additional pressure on care homes. In the face of these challenges, resources which support employee wellbeing and improve the experience of care for residents are more valuable than ever.

One resource care homes are utilising to address and reduce these pressures is volunteer services. Although volunteers are not a solution to workplace shortages, volunteers can play a fundamental role in supporting the care sector and positively contribute to enhancing the wellbeing of staff and residents

To explore the impact and value of volunteers in care homes, Royal Voluntary Service, in partnership with Anchor, England’s largest not for profit provider of housing and care for older people, undertook research exploring the contribution of volunteering in adult social care, focusing on care home environments. 

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