Rinnai UK, the leading supplier of ‘A’ rated continuous flow Infinity gas fired water heaters, is highlighting its dedicated technical service team to ensure customers get performance that matches product performance.
Rinnai Technical Services offers all customers help and advice throughout the complete lifecycle of a product – from inception to disposal.
Operating from Rinnai UK’s Cheshire headquarters, the department will happily check over designs and schematics and advise on changes, as well as having the capability to produce product comparisons, life cycle analysis and product costs data.
“Some people need talking through the advantages of changing from a traditional storage system to a wall mounted instantaneous water heater system and we can help them make the decision and then the transition,” said Rinnai UK technical team leader Pete Seddon.
“We can also advise on whether they should be using three, four or five units or drop a couple off and replace with a storage vessel for a renewables set-up instead - i.e. 2 x Rinnai 2 x solar storage tanks and/or heat pumps/solar.”
Seddon continued: “The end user will often undertake their own research before installation, and they want to hear our advice before they commit themselves. Consumers are smart and want to do their own checking before parting with their money and, of course, they are mining the internet for information too.”
Installers can also call on the Rinnai technical department for training, which is provided free.
Rinnai has recently increased its training portfolio by adding different packages, and these sessions can open engineers’ eyes to the possibilities of the company’s technology.
“They are becoming ever more popular and this week alone we trained in excess of 40 people in the UK and Ireland – and all free,” said Sneddon.
“However, we recognise that for an engineer driving up to Cheshire from Cornwall, for example, that would mean two days off work with a stopover, so we have been offering remote training at venues closer to home. For this we would need a minimum of four people. If we can’t get an appropriate room nearby then we can always bring along the Rinnai dedicated training trailer,” he added.
For more details on Rinnai products visit www.rinnaiuk.com.
