Hot water outfit Rinnai is to continue its operational support services during Covid lockdown for essential services such as care homes due to an overwhelming response.
The company has committed to maintaining and continuing operational support services for the duration of lockdown and beyond.
The services include Rinnai’s Runcorn UK HQ weekend sales support being open for any emergency or essential equipment provision of new units and for spares.
In addition, Rinnai is running a weekend operational and technical support helpline. Call 01928 531870 and select sales and if the call is not answered immediately leave a voicemail and the company will respond within an hour.
Rinnai has also made provision for collection of new units or spares from the Runcorn HQ for Saturday and Sunday. All Rinnai representatives adopt safe distancing in any contact for this or deliveries.
Emergency delivery is available on working days and weekends/out of hours under essential works circumstances and, where possible, Rinnai will readily offer a delivery service to site.
Furthermore, Rinnai is offering out of hours and weekend technical support. Installers, site managers, contractors and all end-users should call 01928 531870 select technical and if the call is not answered immediately leave a voicemail - response will be within one hour between 08:00–22:30, seven days a week.
Available within 24hrs from Rinnai is its range of units giving instant and constant flows of hot water for hygiene and cleaning use in all healthcare, care homes, supermarkets, food manufacture and mobile hygiene, including any new or planned sites.
Provided there is a constant supply of gas and water, Rinnai units are guaranteed to supply temperature accurate hot water in unlimited quantities for all hygiene regimes in all types of healthcare sites or temporary accommodation.
Rinnai’s complete range of hot water heating units are available for next day delivery on orders placed before the previous midday.
Rinnai UK continues to be open for business throughout the current situation with staff able to take any orders or enquiries via telephone or online. The company said it has “excellent stock levels of all units in the range plus spares and accessories”.
Installers can contact the company direct in gaining access to the supply of units by calling 01928 531 870 or emailing engineer@rinnaiuk.com.
Alternatively, use the smart online contact points ‘Help Me Choose’ or ‘Ask Us a Question’ on the Rinnai website homepage at www.rinnaiuk.com.
For more information on the Rinnai product range visit www.rinnaiuk.com.
