A care provider which had failed repeatedly to comply with national standards, relating to the assessment and monitoring of the quality of service they provided, has been issued with a fine totalling £4,000 by the Care Quality Commission
CQC has issued a fixed penalty notice to Mr Abid Y Chudary and Mrs Chand Khurshid Latif following a series of inspections at Speke Care Home (Residential) in Speke, Liverpool.
An inspection in March 2014 identified concerns regarding the processes in place to regularly monitor and assess the quality of care people living at the home received.
A warning notice was served to the provider on 31 March 2014 requiring them to address the issues as a matter of urgency. However, when inspectors returned on 25 July 2014, the necessary improvements had not been made. In light of this continued failure to meet the legally required national standards, CQC has issued a fixed penalty notice of £4000, which the provider has accepted and paid.
CQC has since re-inspected and continue to have concerns. Should the required improvements not be made CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service.
Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North said:
“It is the provider’s legal duty to ensure that they have appropriate arrangements in place to monitor service quality and in order to assess and manage risks relating to the health and welfare of people receiving care.
“We inspected Speke Care Home in March and found concerns about quality monitoring. The views of people living at the home were not regularly sought, complaints and comments were not suitably addressed and incidents were not analysed in order to identify errors and employ measures to prevent reoccurrence.
“It was unacceptable that on our subsequent visit we found that action had not been taken to address the issues we identified.
“The decision to fine this provider sends a clear message that we will not tolerate poor care and will act when concerns are identified to ensure the safety of people who use care services.
“We are monitoring Speke Care Home Home(Residential) closely to check on their progress and if the required improvements have not been met we will consider the use of further enforcement action.”
